Website survey

We'd like to find out how you use RNIB's website (www.rnib.org.uk). Your answers will help us understand what people want from RNIB's website and how we might improve the website. The survey should take 5 to 10 minutes to complete.

Questions marked with an asterisk (*) are mandatory.

1.	When did you first use the RNIB website (www.rnib.org.uk)?
	Select oneLess than 1 year ago1 to 2 years ago3 to 5 years agoOver 5 years ago

2.	How often do you visit the RNIB website (www.rnib.org.uk)? *
	Select oneDaily or most days3 or 4 times a week1 or 2 times a weekOnce or twice a monthLess than once a month

3.	What were you looking for today? Select all that apply: *
	What were you looking for today? Select all that apply: *Benefits advice
	Campaigning information
	Discussion boards
	Fundraising/ways to donate
	Jobs with RNIB
	How RNIB could help me/someone else
	Latest news
	Membership information
	Online shop
	RNIB National Library Service
	Sight condition information
	Talking Books
	Technology advice
	Volunteering
	Other

	If other, please specify:

4.	Did you find what you were looking for today? *
	Select oneYesNo

	If no, please tell us what you were looking for:

5.	Did you use the website's search today?
	Select oneYesNo

Search satisfaction

6.	How satisfied were you with the search results?
	Select oneVery satisfied - I found what I was searching forQuite satisfied - the results were almost what I was looking forDissatisfied - the search didn't help me find what I wanted

7.	Which words did you type into the search box?

Satisfaction with the website

8.	Compared to other websites, how easy do you think RNIB's website is to use? *
	Select oneVery easyFairly easyAverageDifficultVery difficultDon't know

9.	Compared to other websites, how fast do you think RNIB's website is? *
	Select oneVery fastQuite fastAverageQuite slowVery slowDon't know

10.	Compared to other websites, how easy was the wording to understand? (This doesn't mean the text size, it means the information on each page.) *
	Select oneVery easyFairly easyAverageDiffcultVery difficultDon't know

11.	What do you like most about the website? Select all that apply:
	What do you like most about the website? Select all that apply:It has information relevant to me
	The information is well written and easy to understand
	It covers a wide range of subjects
	It tells me things I can't find elsewhere
	It helps me keep up-to-date with relevant news
	Other

	If other, please specify:

12.	What do you like least about the website?

13.	Do you have any other comments to make about RNIB's website (www.rnib.org.uk)? (If you would like a response to your comments, please leave a contact name and phone number or email address.)

14.	Have you registered with the website and/or online shop
	Select oneYesNoDon't know

Using technology and the Internet

15.	How often do you use the Internet? *
	Select oneDaily or most days2 or 3 times a week1 or 2 days a weekOnce or twice a monthLess than once a month

16.	Where do you use the Internet? Select all that apply:
	Where do you use the Internet? Select all that apply:Home
	Work
	Library
	Educational establishment
	Internet cafe
	On the move (via a mobile or other portable device)

17.	What equipment do you use to get on the Internet? Select all that apply: *
	What equipment do you use to get on the Internet? Select all that apply: *Desktop computer
	Laptop computer
	Tablet (such as iPad, Samsung Galaxy Tab)
	Mobile phone/smartphone (such as iPhone, Blackberry, HTC)
	Other

	If other, please specify:

18.	How confident are you using the Internet?
	Select oneVery confidentFairly confidentNot very confidentNot at all confident

19.	Do you use access technology? *
	Select oneYesNoDon't know

Access technology

20.	What access technology do you use? Select all that apply:
	What access technology do you use? Select all that apply:Screenreader (such as JAWS)
	Magnifier/CCTV (such as Zoomtext)
	Guide
	Braille output
	Accessibility options on my smartphone/tablet (such as text-to-speech)
	Don't know
	Other

	If other, please specify:

21.	How confident are you using your access technology?
	Select oneVery confidentFairly confidentNot very confidentNot at all confident

About you

22.	How old are you?
	Select one18 to 24 years25 to 3435 to 4445 to 5455 to 6465 to 7475 or older

23.	What gender are you?
	Select oneMaleFemale

24.	Do you have any contact with someone who is blind or partially sighted? (This means having a sight condition that cannot be corrected by glasses or contact lenses.) Select all that apply:
	Do you have any contact with someone who is blind or partially sighted? (This means having a sight condition that cannot be corrected by glasses or contact lenses.) Select all that apply:I am blind or partially sighted
	I am a friend/relative/carer of a blind or partially sighted person
	I am a professional (such as a health worker) working with people with sight problems
	I employ someone blind or partially sighted
	I have a blind or partially sighted colleague
	I don't have any contact with blind or partially sighted people
	Other

	If other, please specify:

Your sight condition

25.	Which eye condition(s) do you have? Please select all that apply:
	Which eye condition(s) do you have? Please select all that apply:AMD
	Aniridia
	Best's disease
	Cataracts
	Coat's disease
	Coloboma
	Dry eye
	Glaucoma
	Macular hole
	Nystagmus
	Retinal detachment
	Retinitis pigmentosa
	Stargardt's disease
	Uveitis
	Other

	If other, please specify:

26.	How many years ago did you start to experience sight loss?
	Select oneLess than 1 year1 to 5 years6 to 10 years11 to 20 years21 or more years

That's it!

Thank you for filling out this survey.